Pioneer has built a reputation of honesty with our long time returning customers. We’ve found that “doing the right thing” in all aspects of our company has brought us to where we are today, and will continue to guide us into the future. Don’t hesitate to call and ask us any plumbing, heating, ventilation, or gas related questions. Chances are if you have a tricky issue, we can solve it. 

We have a few goals for our clients. One is to be available for you. It is very uncommon that when you call us we are unable to make it within the same day. We give our repeat customers priority service so if you’ve used us before and you have an emergency, we are going to do what we need to, to get someone there. 

Two is to be upfront and honest. From our quotes to our service techs on site, we don’t like to beat around the bush. We will let you know our concerns, our recommendations, and our opinions on how we would handle each situation as if it were our own residence where the problem occurred. We won’t tell you the job is only a 2 hour repair when we have had situations where it turned into an all day repair. 

Three is to stand behind our installations and repairs. With mechanical work, it is very common for jobs to get larger or go sideways as you get into them. If we give you a quote we will stand true to the price, if we complete a job for you and you are unhappy with the finished product, we will come back and make it right. In return, all we ask is that you communicate with our office respectfully and honestly so that we can make sure at the end of the day you are happy with our services!

So next time you have a plumbing, heating, cooling, or gas question, repair, or installation you would like quoted, give us a call! We're here to help.